I'm not getting credit for a video I watched

• Check your Completion tab. You must watch for the duration, and and the video positionend near the vedeo's ending - Last Position.
• While you may watch in sessions (not recommended) the total time should be close to the video's duration
• A session with a red x is not counted. This means you missed a 'secret qusestion' or attendance prompt
• Your session may have dropped and resumed later - the video buffers. This may ocur if your connection has dropped for a short time.

How can I get my Certificate of Compleltion?

Check your Completion Status. If you have completed the videos there will be a link at the bottom.

I can't log in

Make sure your emial and pasword are correct.

• You can rest your password using a link in the log-in box. Look for our re-set email in all folders, includng spam and trash
• Restart your device

What if I have other questions?

Email us at support@keepsober.org Why not phone support?

• We use your incoming email to look up your file and make an informed response.
• TheProgram is 'on demand'. Means: people can watch 24x7.